Patient Service Assistant - Level 2

Huron-Gastro; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Huron Gastro, P.C. is seeking a Patient Service Assistant - Level 2 to join our Scheduling Department in Livonia, MI. This full-time role greets patients, handles check-ins/outs, collects copays, and schedules tests and follow-ups, while maintaining HIPAA compliance and professional service standards.

The position emphasizes accurate demographic entry, coordination with providers, and supportive patient interactions in a busy gastroenterology practice with 24 physicians and an experienced team.

Qualifications

• High School diploma or equivalent.
• 1-2 years of experience in a medical office setting.
• Experience in navigating through EHR/EPM systems is helpful.
• Medical Assistant or Certified Nursing Assistant experience is helpful.

Responsibilities

• Register patients upon arrival for office and procedure visit.
• Accurately update demographic and/or insurance as necessary.
• Scan patient licenses and insurance cards as appropriate.
• Ensure all financial, HIPAA, and other applicable forms are completed and signed.
• Provide patients all applicable forms to present to the clinical staff once called back for visit.
• Check patients out after appointment and schedule any follow up appointments.
• Schedule follow up visits or tests as needed.
• Print and mail prep instructions and recalls as necessary.
• Collect co-pays.
• Seat patient in exam room.
• Obtain health history information and vitals.
• Assist physician with patient exam when necessary.
• Maintain regular, punctual attendance in office.

Skills

Strong computer skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Multi-tasking

Problem solving

Education

High School diploma or equivalent

Tools

EHR/EPM systems

Job description

Description

Patient Service Assistant - Level 2

Full-time

Huron Gastro, P.C. is an adult medical gastroenterology practice specializing in the diagnosis, treatment, and management of disorders that affect the esophagus, stomach, small intestine, large intestine (colon), rectum, liver, gallbladder, bile ducts, and pancreas. Our practice includes 24 physicians who are board-certified in gastroenterology by the American Board of Internal Medicine, 7 Advanced Practice Providers, and an outstanding staff of clinical and administrative personnel.

Huron Gastro has been a leader in the field for over 5 decades, with expertise in every leading-edge technology that is currently available for the practice of gastrointestinal medicine.

Huron Gastro is committed to high quality, efficient, compassionate, cost-conscious care. We value our culture which holds high the values of dignity and respect, and we focus much time and effort on continuing education for our health care professionals.

If you are looking to work in a leading-edge health care organization, are team oriented and have a professional demeanor, Huron Gastro may be the ideal place for you!

The Patient Services Assistant - Level 2 functions as a team member in the Scheduling Department. The position is responsible for providing a service-oriented approach to greeting patients in a courteous and professional manner. The Patient Service Assistant will provide both check in and check out services to patients. Clerical duties include entering insurance, collecting copays and pre-collects, review of demographics as well as scheduling appointments and tests. This position also will handle patient intakes, obtain vitals, seat patients and assist providers with exams. The team members effectively interact with patients, providers, other health care professionals, as well as visitors, and maintain the standards of professionalism, service excellence, and the mission and goals of Huron Gastro.

Requirements

Educational Requirements

• High School diploma or equivalent

Experience Requirements

• 1-2 years of experience in a medical office setting
• Experience in navigating through EHR/EPM system helpful
• Medical Assistant or Certified Nursing Assistant experience helpful

REQUIRED SKILLS & ABILITIES [Learned proficiencies] [Innate proficiencies]

• Strong computer skills
• Expeditious, accurate data entryli>
• Good organizational skills
• Able to facilitate assigned tasks and meeting deadlines
• Strong problem solving and reasoning skills
• Ability to communicate well in verbal and written format
• Strong interpersonal skills
• Strong verbal and written communication skills
• Ability to work well under pressure or condensed time frames
• Ability to multi-task

ESSENTIAL JOB FUNCTIONS

• Register patients upon arrival for office and procedure visit
• Accurately update demographic and/or insurance as necessary
• Scan patient licenses and insurance cards as appropriate
• Ensure all financial, HIPAA, and other applicable forms are completed and signed
• Provide patients all applicable forms to present to the clinical staff once called back for visit
• Check patients out after appointment and schedule any follow up appointments
• Schedule follow up visits or tests as needed
• Print and mail prep instructions and recalls as necessary
• Collect co-pays
• Seat patient in exam room
• Obtain health history information and vitals
• Assist physician with patient exam when necessary
• Maintain regular, punctual attendance in office