Patient Service Agent - Mercy Primary Care Call Center

Mercy Co; St. Louis (MO); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Hybrid work

Job summary

Mercy is seeking a Patient Service Agent for the Primary Care Call Center in Watson. This full-time role offers a hybrid schedule with work-from-home 2–3 days per week after training, handling high-volume calls and patient inquiries with empathy and HIPAA compliance.

The ideal candidate has a high school diploma, customer service experience, basic computer skills, and can type 60 wpm while maintaining a professional, compassionate attitude.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Customer service experience.
• Skills: Basic computer skills and data entry.
• Attitude: Professional, courteous and compassionate.

Responsibilities

• Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
• Identify patient needs, provide accurate information, resolve issues, escalate when necessary.
• Document call details in the EMR according to procedures.
• Deliver compassionate, high-quality service following scripts and HIPAA guidelines.
• Build positive patient relationships and contribute to team performance.
• Support organizational mission and complete additional duties as assigned.

Skills

Customer service

Data entry

Typing 60 wpm

Professional demeanor

Education

High School Diploma or Equivalent

Job description

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details:

Patient Service Agent - Mercy Primary Care Call Center, Watson

Full Time, Monday through Friday

Hybrid Schedule - Work from home 2 to 3 days/week after training!

Qualifications

• Education: High School Diploma or Equivalent
• Experience: Customer Service experience
• Other Skills and Knowledge: Basic computer skills, Data Entry
• Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Job Duties:

• Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
• Identify patient needs, provide accurate information, resolve issues, and **escalate** when necessary.
• Document call details in the EMR according to established procedures.
• Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
• Build positive patient relationships and contribute to team performance goals.
• Support organizational mission and complete additional duties as assigned.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Service AgentPSACall Center