Patient Service Agent - Primary Care Call Center

Mercy; United States; Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Agent for a hybrid remote role in its Primary Care Call Center. The position is full-time, MON-FRI, 8am-5pm, with an initial 90 days onsite training in Oklahoma City, OK, after which hybrid work may be available.

Candidates must reside within commuting distance to OKC. Responsibilities include scheduling appointments, handling patient messages, and providing information with a professional, courteous manner.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service experience in healthcare preferred.
• Basic computer skills and data entry ability.
• Professional, courteous, and compassionate attitude; ability to multi-task; 60 wpm typing.

Responsibilities

• Schedule patient appointments and take patient messages.
• Provide general information about visit instructions and expectations.
• Maintain a calm, pleasant, and professional demeanor; deliver excellent customer service with strong telephone etiquette.

Skills

Customer service

Data Entry

60 wpm typing

Education

High School Diploma or GED

Job description

Find your calling at Mercy!

Position Details:

Patient Service Agent - Hybrid Remote, Primary Care Call Center

Full-Time, Monday-Friday 8am-5pm, 40 hours per week

*This position will train onsite full-time for at least 90 days before hybrid work becomes an option. The person hired for this role will have regular onsite responsibilities after training; as such, candidates are required to live within commuting distance to Oklahoma City, OK.*

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Minimum Required Qualifications

• Education: High School Diploma or equivalent.


• Experience: Customer service experience required. Two years of experience in a healthcare environment strongly preferred.


• Other Skills and Knowledge: Basic computer skills, Data Entry. Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.


• Position requires prolonged standing and walking during each shift.


• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.