Patient Service Agent - Mercy Primary Care Call Center

Mercy Hospital St. Louis Critical Care Medicine Fellowship; St. Louis (MO); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Tuition support

Retirement plan with matching

Job summary

Mercy Primary Care Call Center is seeking a Patient Service Agent to schedule patient appointments and handle messages, delivering superior service with professional demeanor. The role involves assisting patients, providing information about visits, and maintaining HIPAA-compliant communications.

This full-time position at Mercy requires handling high-volume calls, accurate documentation in the EMR, and a compassionate, team-oriented approach.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.
• Other Skills: Basic computer skills, Data Entry.
• Professional, courteous, and compassionate attitude; ability to multi-task; type 60 wpm.

Responsibilities

• Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
• Identify patient needs, provide accurate information, resolve issues, and elevate when necessary.
• Document call details in the EMR according to established procedures.
• Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
• Build positive patient relationships and contribute to team performance goals.
• Support organizational mission and complete additional duties as assigned.

Skills

Basic computer skills

Data entry

Professional courteous attitude

Multi-tasking

Typing 60 wpm

Education

High School Diploma or Equivalent

Job description

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details

Patient Service Agent - Mercy Primary Care Call Center, Watson

Full Time, Monday through Friday

Job Description

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details

Patient Service Agent - Mercy Primary Care Call Center, Watson

Full Time, Monday through Friday

Hybrid Schedule - Work from home 2 to 3 days/week after training!

Qualifications

• Education: High School Diploma or Equivalent
• Experience: Customer Service experience
• Other Skills and Knowledge: Basic computer skills, Data Entry
• Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Job Duties

• Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
• Identify patient needs, provide accurate information, resolve issues, and elevate when necessary.
• Document call details in the EMR according to established procedures.
• Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
• Build positive patient relationships and contribute to team performance goals.
• Support organizational mission and complete additional duties as assigned.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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