Healthcare Practice Support Specialist - Part-Time

NaviHealth; Braintree (MA); On-site; USD 25,000 - 44,000; Part time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401(k) contribution

Job summary

Optum in Braintree, MA is seeking a Practice Support Assistant to deliver patient-centered service in a healthcare setting. This role supports onboarding, scheduling, data handling and documentation while maintaining a positive patient experience.

Required is a High School Diploma or GED with 1+ year of healthcare or customer service experience. Strong Microsoft Office skills and familiarity with Epic or other EMR systems are preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Associate's Degree in Medical Office Administration preferred.

Responsibilities

• Mentor support staff and assist with onboarding and training.
• Manage complex scheduling and patient outreach.
• Ensure accurate data collection and reporting.
• Deliver exceptional customer service and resolve escalations.
• Oversee waiting room operations and check-in/check-out.
• Process forms, prior authorizations, renewals and documentation.
• Collaborate on coverage and workflow; lead huddles.
• Participate in quality improvement projects.

Skills

Customer service

Healthcare experience

Microsoft Office

Scheduling software

EMR systems

Education

High School Diploma/GED

Associate's Degree in Medical Office Administration

Tools

Epic EMR

Scheduling software

Job description

Optum in Braintree, MA is seeking a Practice Support Assistant to deliver patient-centered service in a healthcare setting. This role supports onboarding, scheduling, data handling and documentation while maintaining a positive patient experience.

Required is a High School Diploma or GED with 1+ year of healthcare or customer service experience. Strong Microsoft Office skills and familiarity with Epic or other EMR systems are preferred.