Part-Time Practice Support Specialist - Patient Care

Optum; Braintree (MA); On-site; USD 25,000 - 44,000; Part time

Benefits offered by this job

Benefits package

401k contribution

Job summary

Optum is seeking a Practice Support Assistant for a part-time, 24-hour weekly schedule in our Internal Medicine department in Braintree, MA. You'll support clinicians with scheduling, patient communication, and data entry while ensuring high-quality patient service.

Ideal candidates have a high school diploma or GED and 1+ year of customer service or healthcare experience; an Associate's degree in Medical Office Administration is preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Associate degree in Medical Office Administration preferred.
• Proficiency in Microsoft Office, scheduling software and EMR systems (Epic or equivalent).
• Strong problem solving and patient-management skills.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, follow-up activities and referral tracking.
• Deliver exceptional customer service, resolve escalated issues and support patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Healthcare experience

Scheduling experience

Education

High School Diploma/GED

Associate's Degree in Medical Office Administration

Tools

Microsoft Office

Scheduling software

Epic EMR

Job description

Optum is seeking a Practice Support Assistant for a part-time, 24-hour weekly schedule in our Internal Medicine department in Braintree, MA. You'll support clinicians with scheduling, patient communication, and data entry while ensuring high-quality patient service.

Ideal candidates have a high school diploma or GED and 1+ year of customer service or healthcare experience; an Associate's degree in Medical Office Administration is preferred.