Patient Service & Scheduling Specialist

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional | 

Development Programs

Job summary

Brooks Rehabilitation in Jacksonville, FL is seeking a Patient Service Representative to deliver premium front-desk service for outpatient visits. You will greet patients, schedule appointments, verify referrals and insurance, and support the clinic team with admin tasks.

Ideal candidates have strong communication skills, healthcare exposure, and the ability to manage a fast-paced environment while maintaining a compassionate, professional demeanor.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience; healthcare preferred.
• Experience with medical terminology is a plus.
• Strong verbal and written communication; telephone etiquette.

Responsibilities

• Greet patients and visitors upon arrival and provide premier service.
• Schedule and reschedule therapy appointments; manage waitlist.
• Verify referrals and insurance information; coordinate with CIU as needed.
• Prepare initial visit registration packets and ensure paperwork is uploaded.
• Handle daily reporting and end-of-day reconciliations; deposit preparation.
• Maintain clinic cleanliness and stock supplies; assist with general admin tasks.
• Serve as liaison with Business Office on billing issues.

Skills

Customer service

Verbal communication

Written communication

Telephone etiquette

Empathy

Education

High school diploma or GED

Job description

Brooks Rehabilitation in Jacksonville, FL is seeking a Patient Service Representative to deliver premium front-desk service for outpatient visits. You will greet patients, schedule appointments, verify referrals and insurance, and support the clinic team with admin tasks.

Ideal candidates have strong communication skills, healthcare exposure, and the ability to manage a fast-paced environment while maintaining a compassionate, professional demeanor.