Patient Service Supervisor — Healthcare Front Desk Lead

Touchstone Medical Imaging; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Maternity leave

Job summary

Touchstone Medical Imaging in Austin, TX, is seeking a Patient Service Representative Supervisor for our Northwest facility. You will lead the patient intake team, interview families to collect demographic and financial information, schedule appointments, verify insurance, explain financial responsibility, and collect same-day payments.

You will manage onboarding, training, staffing, timecards, and performance reviews, ensuring excellent patient service in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years office experience in a healthcare setting.
• Excellent customer service skills.

Responsibilities

• Interview patients and families to collect demographic and financial information.
• Schedule and confirm patient appointments.
• Verify patient insurance and explain financial responsibility to patient or representative.
• Collect same-day payments.

Skills

Customer service

People supervision

Scheduling & onboarding

Healthcare admin

Education

High School Diploma or equivalent

Tools

MS Office

EHR (Electronic Health Records)

Job description

Touchstone Medical Imaging in Austin, TX, is seeking a Patient Service Representative Supervisor for our Northwest facility. You will lead the patient intake team, interview families to collect demographic and financial information, schedule appointments, verify insurance, explain financial responsibility, and collect same-day payments.

You will manage onboarding, training, staffing, timecards, and performance reviews, ensuring excellent patient service in a fast-paced healthcare setting.