Patient Service Supervisor – Front Desk & Team Lead

Patient First; Fairfax (VA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Disability & Life insurance

401(k) with company match

Paid time off

Employee Assistance Program

Bonuses: recruitment and performance

Job summary

Patient First in Fairfax, VA is seeking a Front Office Supervisor to lead day-to-day clinic front desk operations, supervise staff, and ensure accurate patient registration and discharge. You will manage payments, scheduling, reporting, training new staff, and uphold service standards in a fast-paced healthcare setting.

We offer competitive benefits, a supportive team environment, and opportunities for professional growth while maintaining a patient-focused, courteous approach to care.

Qualifications

• High school graduate or equivalent.
• Keyboarding experience required.
• Excellent verbal and written communication skills.
• One year of clerical experience preferred.
• One year of supervisory experience preferred.

Responsibilities

• Supervising all Front Office employees.
• Registering and discharging patients accurately.
• Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames.
• Collecting patient payments accurately.
• Answering incoming calls in a warm and friendly manner.
• Submitting monthly staffing schedule for all Front Office employees.
• Reviewing all Front Office reports.
• Implementing established procedures and policies.
• Assisting with training new Front Office employees.
• Ensuring daily deposits are completed correctly.
• Evaluating and completing employee performance evaluations as directed.
• Organizing and conducting Front Office staff meetings.
• Providing positive, warm and friendly customer service in all interactions.
• Fostering teamwork and a positive, professional atmosphere.
• Completing other duties as directed.

Skills

Excellent verbal and written c ommun i

Education

High school graduate or equivalent

18 years of age or older

Job description

Patient First in Fairfax, VA is seeking a Front Office Supervisor to lead day-to-day clinic front desk operations, supervise staff, and ensure accurate patient registration and discharge. You will manage payments, scheduling, reporting, training new staff, and uphold service standards in a fast-paced healthcare setting.

We offer competitive benefits, a supportive team environment, and opportunities for professional growth while maintaining a patient-focused, courteous approach to care.