Patient Services Navigator | Front Desk & Scheduling

Fairfax Family Practice Centers PC; Town of Texas (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Fairfax Family Practice Centers PC, a multi-office family medical practice with over 50 years of service, is seeking Patient Services Coordinators to join our administrative team in Sterling, VA. You will support the medical staff, manage patient scheduling, and handle patient information with confidentiality and care.

Key duties include verifying insurance, greeting patients, collecting payments, and assisting with office operations.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Preferred one year business office experience, preferably in a medical office.
• Experience in primary care practice preferred.

Responsibilities

• Verifies patient information and schedules appointments; collects insurance information to determine eligibility.
• Greets patients, answers phones, and directs messages to the appropriate team members.
• Collects patient payments, reconciles daily cash and charges, and follows up on unpaid balances.
• Opens/closes the office per policy; maintains supplies and assists with mass mailing and data entry.
• Maintains patient information and confidentiality; handles requests for information appropriately.

Skills

Basic accounting

Medical office procedures

Patient confidentiality

HIPAA compliance

OSHA compliance

Time management

Organizational skills

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

EMR applications

Microsoft Office

Email / Internet

Job description

Fairfax Family Practice Centers PC, a multi-office family medical practice with over 50 years of service, is seeking Patient Services Coordinators to join our administrative team in Sterling, VA. You will support the medical staff, manage patient scheduling, and handle patient information with confidentiality and care.

Key duties include verifying insurance, greeting patients, collecting payments, and assisting with office operations.