Patient Service Specialist — Welcoming Front Desk Expert

shm; Wall Township (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

Vision insurance

401k

Job summary

CityMD in New Jersey is seeking a Patient Service Representative to warmly welcome patients, register arrivals and coordinate with the care team to ensure a timely, courteous patient experience. You will handle insurance verification, collect co-pays, answer questions, and help with paperwork while maintaining accurate records and strong communication with physicians and staff.

A High School diploma, excellent customer service skills, and the ability to type about 55 wpm are preferred; bilingual

Qualifications

• High School Diploma or GED required.
• Experience in high-volume/service industry preferred.
• Strong verbal, written and interpersonal communication skills.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointments.
• Enter/update patient information accurately.
• Assist with paperwork completion when needed.
• Scan, update and file medical records.
• Answer phone calls and inquiries promptly.
• Verify insurance eligibility and address questions.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and inquiries.

Skills

Greeting patients

Customer service

Phone & in-person communication

Data entry

Team cooperation

Bilingual ability

Keyboarding 55 wpm

Flexible/adaptable

Healthcare environment

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

CityMD in New Jersey is seeking a Patient Service Representative to warmly welcome patients, register arrivals and coordinate with the care team to ensure a timely, courteous patient experience. You will handle insurance verification, collect co-pays, answer questions, and help with paperwork while maintaining accurate records and strong communication with physicians and staff.

A High School diploma, excellent customer service skills, and the ability to type about 55 wpm are preferred; bilingual