Patient Service Specialist – Surgical Office (FT, Benefits)

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental & Vision

Life & Disability

Job summary

University Physicians Association, Inc. (UPA) is seeking a full-time Patient Service Representative for a busy surgical office located within the University of Tennessee Medical Center. The role includes handling office phones and general clerical duties to support patient flow and administrative operations.

Office hours are 8:00am–4:30pm with no weekends or holidays. A comprehensive benefits package is provided, including PTO, medical, dental, vision, STD, LTD, life insurance, and more.

Qualifications

• Ability to work in a high-stress environment and make quick decisions.
• Ability to respond effectively to varied personalities.
• Demonstrated competency in maintaining confidentiality of patient information.

Responsibilities

• Answer incoming calls and manage patient flow.
• File and organize patient documents; triage messages.
• Fax, scan and route patient records as needed.
• Return all messages the same day; manage mail and folders.

Skills

High stress tolerance

Strong communication

Interpersonal skills

Discretion/confidentiality

Job description

University Physicians Association, Inc. (UPA) is seeking a full-time Patient Service Representative for a busy surgical office located within the University of Tennessee Medical Center. The role includes handling office phones and general clerical duties to support patient flow and administrative operations.

Office hours are 8:00am–4:30pm with no weekends or holidays. A comprehensive benefits package is provided, including PTO, medical, dental, vision, STD, LTD, life insurance, and more.