Patient Service Specialist - Scheduling & Front Desk

Primor Health; Henderson (NV); On-site; USD 36,000 - 47,000; Full time

Job summary

Primor Health in Henderson, NV seeks a Patient Service Representative to be the first point of contact for patients. You will handle high volumes of inbound and outbound calls, assist with scheduling, and ensure accurate information flow between patients, providers, and staff.

HIPAA compliance and confidentiality are essential. The role requires strong communication, attention to detail, and excellent customer service.

Qualifications

• Previous experience in front office or similar role preferred.
• High school diploma or GED.
• Experience using an EMR system and basic computer skills (MS Office).
• Ability to learn HIPAA requirements and protect patient privacy.
• Strong organizational and multitasking skills.

Responsibilities

• Answer and manage a high volume of inbound patient calls in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments according to clinic protocols.
• Verify and update patient demographic and insurance information in the EMR system.
• Route messages and patient concerns to appropriate clinical staff or departments.
• Provide patients with information regarding office policies, procedures, and general healthcare services.
• Assist patients with prescription refill requests by forwarding messages to clinical staff.
• Document all patient interactions accurately in the EMR system.
• Confirm upcoming appointments and perform reminder calls as needed.
• Assist with patient registration and portal activation when applicable.
• Maintain strict patient confidentiality in accordance with HIPAA regulations.
• Resolve patient concerns or elevate issues to supervisors when necessary.
• Support front office operations as needed.

Skills

Customer service

Phone etiquette

Communication

HIPAA compliance

Data entry

Education

High school diploma or GED

Tools

EMR system

Microsoft Office

Job description

Primor Health in Henderson, NV seeks a Patient Service Representative to be the first point of contact for patients. You will handle high volumes of inbound and outbound calls, assist with scheduling, and ensure accurate information flow between patients, providers, and staff.

HIPAA compliance and confidentiality are essential. The role requires strong communication, attention to detail, and excellent customer service.