Patient Experience Specialist: Front Desk & Scheduling

P3 Health Partners; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

P3 Health Partners in Las Vegas, NV is seeking a Patient Service Specialist to greet patients, manage the front desk, and ensure a welcoming, efficient experience for all visitors.

You will verify demographics, handle insurance information, schedule appointments, answer calls, and support office operations while maintaining HIPAA compliance and compassionate service.

Occasional travel to other P3 offices may be required to cover clinics as directed, contributing to a collaborative care network.

Qualifications

• 1+ year of healthcare-related experience
• High school diploma/GED required
• Familiarity with Athena or Cerner is a plus

Responsibilities

• Greet and check in patients in a friendly and professional manner
• Verify patient demographics and insurance information
• Schedule appointments and manage cancellations and reschedules
• Answer multi-line phone system and handle patient inquiries or direct them appropriately
• Assist with administrative tasks such as scanning, faxing, and managing medical records
• Ensure waiting area is tidy and welcoming
• Support back office staff and providers as needed
• Work independently in various clinic environments with minimal supervision
• Maintain confidentiality and compliance with HIPAA regulations
• Contribute to clinic workflow efficiency and positive patient experience

Skills

Compassionate

Communication skills

Organizational skills

Time management

Interpersonal communication

Independent work

Confidentiality

Medical terminology

Education

High school diploma/GED

Tools

Athena

Cerner

Job description

P3 Health Partners in Las Vegas, NV is seeking a Patient Service Specialist to greet patients, manage the front desk, and ensure a welcoming, efficient experience for all visitors.

You will verify demographics, handle insurance information, schedule appointments, answer calls, and support office operations while maintaining HIPAA compliance and compassionate service.

Occasional travel to other P3 offices may be required to cover clinics as directed, contributing to a collaborative care network.