Patient Service Specialist — Medical Office & Scheduling

Methodist Hospitals; Gary (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Methodist Hospitals in Gary, IN, is seeking a friendly Patient Access / Registration Clerk to greet and register patients, collect demographics, insurance and signatures, and schedule appointments and tests for physician office visits.

Responsibilities include checking in and out, preparing medical records, directing calls, and verifying insurance coverages. The role emphasizes excellent customer service, teamwork, and accurate data entry in a fast-paced environment.

Qualifications

• Certification as a Physician Office Business Administrator is desirable.
• Ability to apply medical terminology as it relates to patient visit and future appointments.
• Good computer skills and the ability to operate basic office equipment.
• Demonstrated good analytical skills.
• Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
• Excellent communication and interpersonal skills.
• Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
• Ability to work independently and in a team environment, and to multi-task.

Responsibilities

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Skills

Medical terminology

Computer skills

Analytical skills

Communication skills

Interpersonal skills

Stress management

Teamwork & multitasking

Education

High School Diploma/GED

Experience in physician's office or hospital

2 Healthcare/Medical - Physician's Office Preferred

Job description

Methodist Hospitals in Gary, IN, is seeking a friendly Patient Access / Registration Clerk to greet and register patients, collect demographics, insurance and signatures, and schedule appointments and tests for physician office visits.

Responsibilities include checking in and out, preparing medical records, directing calls, and verifying insurance coverages. The role emphasizes excellent customer service, teamwork, and accurate data entry in a fast-paced environment.