Medical Office Patient Services Coordinator

Methodist Hospitals; Crown Point (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Methodist Hospitals in Indiana is seeking a patient registration specialist responsible for greeting and registering patients, collecting demographics, financial and insurance information, and obtaining signatures for physician visits. You will coordinate appointments and schedule diagnostic tests.

Strong customer service, HIPAA compliance, and computer skills are essential. The role requires a high school diploma and experience in physician office or hospital settings.

Qualifications

• High School Diploma or GED REQUIRED; customer service or reception experience in a physician's office or hospital preferred.
• Ability to apply medical terminology to patient visits and future appointments.
• Excellent communication and interpersonal skills; professional courtesy in all interactions.

Responsibilities

• Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
• Assists patients with check-in and check-out process and prepares medical records for physician visit.
• Directs telephone calls and messages to appropriate persons, provides customer service as needed.
• Initiates scheduling process for diagnostic tests and referrals.
• Verifies financial information and insurance coverages.
• Verifies scheduled appointments and follows up on missed appointments per protocol.

Skills

Customer service

Communication skills

Medical terminology

Computer literacy

Teamwork

Multi-tasking

Professional courtesy

Education

High School Diploma/GED Equivalent

Customer service, reception, filling or billing experience in a physician's office or hospital

2 Healthcare/Medical - Physician's Office Preferred

Job description

Methodist Hospitals in Indiana is seeking a patient registration specialist responsible for greeting and registering patients, collecting demographics, financial and insurance information, and obtaining signatures for physician visits. You will coordinate appointments and schedule diagnostic tests.

Strong customer service, HIPAA compliance, and computer skills are essential. The role requires a high school diploma and experience in physician office or hospital settings.