Patient Service Specialist - Medical Front Office

Talentify; Dallas (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Downtown Dallas is seeking a Patient Service Specialist (PSS) to join the front office of our outpatient clinics. You will greet patients, answer phones, manage intake, verify insurance, obtain authorizations, and help schedule appointments.

This full-time role requires organization, reliability, and the ability to work independently or with a team. Starting pay ranges from $18 to $25 per hour, depending on experience.

Qualifications

• HS diploma or GED is required.
• Customer service experience is preferred.
• Knowledge of insurance verification is preferred.
• Experience in healthcare, medical, or dental office administration is preferred.

Responsibilities

• Greets patients and answers phones.
• Handles patient intake and data entry.
• Verifies insurance and obtains authorizations.
• Schedules patient appointments.
• Operates front office of outpatient centers.
• Supports therapists and therapy assistants.
• Balances daily cash and processes deposits.

Skills

Customer service

Data entry

Communication

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Downtown Dallas, TX

Patient Service Specialist (PSS)

Clinic Hours:

Monday - Friday

7AM - 7PM

(Must be flexible to open or close if needed)

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $18 - $25 per hour based off experience

Responsibilities

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans