Patient Service Specialist - Medical Front Office

Select Medical; Plano (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO and EID

401(k) with company match

Short/Long-term disability

Family medical leave

Job summary

Baylor Scott & White Institute for Rehabilitation in Plano, TX is seeking a Patient Service Specialist (PSS). This full-time role offers hours Monday–Friday 7am–7pm and a starting salary of $19–$25 per hour, based on experience.

You will manage referrals, schedule patients, verify insurance, collect copays, and maintain the electronic medical record. Strong customer service and organizational skills are essential.

Qualifications

• HS diploma or GED required.
• Preferred: customer service experience.
• Knowledge of insurance verification.
• Healthcare, medical, or dental office administration.

Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations.
• Registers patient information and documents forms in the electronic medical record.
• Verifies insurance and obtains required authorizations; explains benefits and responsibilities.
• Collects patient payments at each visit and maintains billing accuracy.
• Scans and maintains medical documents; reconciles charges daily.
• Responds to information requests from patients and other departments.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs; travels as required.

Skills

Customer service

Organizational skills

Attention to detail

Team collaboration

Education

HS diploma or GED

Tools

EMR systems

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Plano (W Parker), TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate's years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans