Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Flower Mound (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Flower Mound, TX is seeking a Patient Service Specialist (PSS) for a full-time, 32-hour schedule. The role greets patients, answers phones, handles patient intake, data entry, and coordinates front-office operations across outpatient centers.

Candidates should be organized, adaptable, and able to work well with others or independently. HS diploma or GED is required; compensation depends on experience. Travel to other locations may be necessary.

Qualifications

• HS diploma or GED is required.
• Experience in customer service or medical office administration is preferred.
• Knowledge of insurance verification and pre-authorization is a plus.

Responsibilities

• Greets patients and answers phones.
• Handles patient intake, data entry, and scheduling.
• Performs insurance verification and pre-authorizations.
• Conducts daily cash balancing and banking deposits.

Skills

Customer service

Insurance verification

Data entry

Scheduling

Education

High School Diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Flower Mound, TX

Patient Service Specialist (PSS)

Full Time- 32 hr position

Hours: Mon-Thurs 10a-7p

Must be flexible with hours and willing to help cover surrounding clinics if needed

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient