Patient Service Specialist: Front Desk & Scheduling

MUSC Health; South Carolina; On-site; USD 52,272,000 - 83,056,000; Full time

Job summary

MUSC Health seeks a Patient Service Representative for the Dental Medicine Teaching Clinic. The role supports front desk registration, patient check-in/out, scheduling, and insurance verification within the Dental Medicine EHR environment.

Responsibilities include high-quality customer service, phone handling, and collaboration with students and faculty to ensure timely patient care and accurate documentation.

Qualifications

• A high school diploma and two years work experience or a related field.
• Substitution with a bachelor’s degree is acceptable for related roles.
• Experience with EHR systems and patient data preferred.

Responsibilities

• Patient Registration: manage demographics, obtain signatures, verify insurance as needed.
• Patient Scheduling: schedule appointments using EHR, confirm with patients by phone.
• Payments & Insurance: collect and post payments, reconcile deposits in EHR.
• Answer calls for the clinic and manage referrals in the EHR system.
• Assist with scheduling, patient care, and quality assurance as needed.
• Support other duties as assigned by the Supervisor.

Skills

Customer service

Front desk registration

Scheduling

Phone support

EHR

Insurance verification

Education

High school diploma

Bachelor's degree substitution

Tools

Epic

Avaya

Job description

MUSC Health seeks a Patient Service Representative for the Dental Medicine Teaching Clinic. The role supports front desk registration, patient check-in/out, scheduling, and insurance verification within the Dental Medicine EHR environment.

Responsibilities include high-quality customer service, phone handling, and collaboration with students and faculty to ensure timely patient care and accurate documentation.