Pediatric Dental Care Coordinator - Scheduling & Insurance

MUSC Health; South Carolina; On-site; USD 53,000 - 90,000; Full time

Job summary

The Patient Service Representative (PSR) at Medical University of South Carolina (MUSC) Dental Medicine supports front desk registration, appointment scheduling, phone inquiries, and patient check-out, delivering high-quality customer service and accurate documentation in the EHR. They work under supervision with students and faculty to ensure timely patient flow and compliant billing.

This role emphasizes insurance verification, Medicaid coordination, patient financial discussions, and

Qualifications

• Customer service oriented with ability to communicate clearly.
• Experience handling insurance verification and billing coordination.

Responsibilities

• Monitor daily work queue to coordinate appointments.
• Review upcoming appointments to verify insurance and patient data.
• Coordinate with Billing on insurance clarification and payment options.
• Document insurance verification and financial estimates in the EHR.
• Collaborate with Billing and clinic staff to support treatment authorization and compliance.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma + 5 years administrative experience

Bachelor's degree + 3 years administrative experience

Tools

EPIC

Job description

The Patient Service Representative (PSR) at Medical University of South Carolina (MUSC) Dental Medicine supports front desk registration, appointment scheduling, phone inquiries, and patient check-out, delivering high-quality customer service and accurate documentation in the EHR. They work under supervision with students and faculty to ensure timely patient flow and compliant billing.

This role emphasizes insurance verification, Medicaid coordination, patient financial discussions, and