Pediatric Dental Care Coordinator: Scheduling & Insurance

Medical University of South Carolina; Orleans Estates (SC); On-site; USD 53,000 - 90,000; Full time

Job summary

The Medical University of South Carolina (MUSC) seeks a Patient Service Representative to support front desk registration, scheduling, and patient check-out in a dental clinic. You will verify insurance, manage referrals, and document patient information in the EHR, working closely with students and faculty to ensure courteous, professional service.

Responsibilities include monitoring appointment queues, communicating treatment costs and coverage, and collaborating with the Billing Office to

Qualifications

• High school diploma or bachelor's degree with related experience in medical office administration.
• Minimum 3–5 years of relevant front desk or administrative experience in healthcare.
• Experience with insurance verification and patient scheduling preferred.

Responsibilities

• Monitor daily work queue to coordinate appointments and ensure accurate patient data.
• Verify insurance and ensure completed information for upcoming appointments.
• Coordinate referrals and hospital referrals for new and emergency patients.
• Document insurance verification and financial estimates in the EHR (EPIC).
• Educate patients on treatment costs, insurance coverage, and payment options.
• Maintain HIPAA compliance and support patient access processes.

Skills

Customer service

Insurance verification

Scheduling

EHR (EPIC)

Education

High School Diploma

Bachelor's degree in business/administrative services or related field

Tools

EPIC

Job description

The Medical University of South Carolina (MUSC) seeks a Patient Service Representative to support front desk registration, scheduling, and patient check-out in a dental clinic. You will verify insurance, manage referrals, and document patient information in the EHR, working closely with students and faculty to ensure courteous, professional service.

Responsibilities include monitoring appointment queues, communicating treatment costs and coverage, and collaborating with the Billing Office to