Patient Access & Scheduling Specialist

Hartford HealthCare; Glastonbury (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network in Connecticut is seeking a Patient Service Representative to support patient scheduling, registration, and insurance verification. The role includes processing patient charges, coordinating referrals, and maintaining accurate EMR records to ensure smooth rehab outpatient visits.

The position emphasizes friendly patient interactions, efficient office operations, and collaboration with the Rehab team to deliver high-quality care.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in a clinical or business field preferred.
• 1–2 years in medical or healthcare office setting.
• Knowledge of healthcare terminology, insurance authorization, and benefits.
• Bilingual abilities highly preferred.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls as needed.
• Provides information to new patients prior to visit and enters/updates patient demographics.
• Collects co-payments and office charges and explains billing policies to patients.
• Schedules new patient and follow-up appointments and informs patients of preparation requirements.

Skills

Bilingual (highly preferred)

Customer service

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

EMR system

Job description

Hartford HealthCare Rehabilitation Network in Connecticut is seeking a Patient Service Representative to support patient scheduling, registration, and insurance verification. The role includes processing patient charges, coordinating referrals, and maintaining accurate EMR records to ensure smooth rehab outpatient visits.

The position emphasizes friendly patient interactions, efficient office operations, and collaboration with the Rehab team to deliver high-quality care.