Patient Service Specialist - Front Desk & Mentorship

Rush University Medical Center; Millington (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Mentorship and orientation programs

Generous PTO

Comprehensive medical/vision/dental

Company-matching 401(k)

Job summary

Rush University Medical Center in Millington, TN is seeking a Patient Service Specialist to manage front desk operations and patient flow at our outpatient physical therapy center. You will greet patients, register them, explain visit steps, and help schedule their next appointments, ensuring a smooth and welcoming front office experience.

You will handle appointment scheduling, coordinate with attorneys, insurers, translation services, and internal teams, and support business operations.

Qualifications

• High School Diploma or GED required.
• 1 year of Front Desk experience required.
• 1 year of Medical Office experience preferred.
• Insurance verification experience preferred.
• 1 year of scheduling experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Customer service

Scheduling

Education

High School Diploma or GED

Job description

Rush University Medical Center in Millington, TN is seeking a Patient Service Specialist to manage front desk operations and patient flow at our outpatient physical therapy center. You will greet patients, register them, explain visit steps, and help schedule their next appointments, ensuring a smooth and welcoming front office experience.

You will handle appointment scheduling, coordinate with attorneys, insurers, translation services, and internal teams, and support business operations.