Ambulatory Patient Services & Billing Specialist

Advocate Health; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Aurora Health Care in Kenosha and Racine, WI is seeking a Patient Service Representative (PSR) Float to support ambulatory care teams. You will connect with patients, assist providers, and help ensure a seamless, compassionate experience during visits and scheduling, registration, and billing.

The role emphasizes accurate information entry, high-quality service, and collaboration with multiple specialties in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Two years related customer service experience, preferably in healthcare.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provide patient services with efficient, high-quality service for appointments, tests, and information.
• Ensure billing information is entered at time of service and follow up on missing data.
• Uphold standards for accurate and timely medical records.

Skills

Customer service

Healthcare experience

Communication skills

Education

High school diploma or equivalent

Job description

Advocate Aurora Health Care in Kenosha and Racine, WI is seeking a Patient Service Representative (PSR) Float to support ambulatory care teams. You will connect with patients, assist providers, and help ensure a seamless, compassionate experience during visits and scheduling, registration, and billing.

The role emphasizes accurate information entry, high-quality service, and collaboration with multiple specialties in a fast-paced environment.