Patient Service Specialist - Float (Curtis Clinic)

Trinity Health Corp.; Boise (ID); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Saint Alphonsus Health System is seeking a Patient Service Representative for the STARS Curtis Clinic in Boise, ID. This full-time role supports check-ins, co-pays, scheduling, and insurance verification while floating to 16 STARS clinics in the Treasure Valley.

You will work with physicians and clinical staff, use EPIC to update records, and deliver superior customer service. A high school diploma and prior healthcare or customer service experience are preferred.

Competenze

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Mansioni

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations.
• Maintains operations by following policies and procedures and reports needed changes.
• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance Paperwork.
• Control credit extended to patients via a payment plan.
• Maintain knowledge of business office inventory and equipment and order supplies.
• Maintain a neat work area including the reception area.
• Follow Cash Control Policy and Procedure and balances daily financial activities.
• Ensure collection of payments at time of service.

Conoscenze

Customer service

EHR experience

Medical terminology

Healthcare experience

Lean/process improvement

Formazione

High School Diploma or equivalent

Strumenti

EPIC EMR

Descrizione del lavoro

Saint Alphonsus Health System is seeking a Patient Service Representative for the STARS Curtis Clinic in Boise, ID. This full-time role supports check-ins, co-pays, scheduling, and insurance verification while floating to 16 STARS clinics in the Treasure Valley.

You will work with physicians and clinical staff, use EPIC to update records, and deliver superior customer service. A high school diploma and prior healthcare or customer service experience are preferred.