Patient Service Rep, Float Pool — Flexible Day Shifts

Trinity Health Corp.; Boise (ID); On-site; USD 22,000 - 33,000; Part time

Job summary

Saint Alphonsus Health System is seeking a Patient Service Representative to join the SAMG Clerical Float Pool Team. The role supports multiple SAMG Medical Clinics in the Treasure Valley with typical hours from 7:00 AM to 6:00 PM; weekend coverage is required.

PRN does not include benefits or guaranteed hours. The ideal candidate is friendly, detail‑oriented, a quick learner, and excels in delivering high‑quality customer service to patients and families while handling administrative duties and

Qualifications

• High School Diploma or equivalent required or preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Check in patients for appointments and collect paperwork.
• Answer phones, take accurate messages and schedule appointments.
• Verify and update patient and insurance information.
• Explain delays and manage patient expectations.
• Collect, record and communicate patient balances.
• Maintain knowledge of payer practices and deductibles.

Skills

Customer service

Verbal communication

Detail oriented

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC EHR

Medical terminology

Job description

Saint Alphonsus Health System is seeking a Patient Service Representative to join the SAMG Clerical Float Pool Team. The role supports multiple SAMG Medical Clinics in the Treasure Valley with typical hours from 7:00 AM to 6:00 PM; weekend coverage is required.

PRN does not include benefits or guaranteed hours. The ideal candidate is friendly, detail‑oriented, a quick learner, and excels in delivering high‑quality customer service to patients and families while handling administrative duties and