Patient Service Rep (Float) – Healthcare Front Desk, EPIC

Saint Alphonsus; Boise (ID); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Growth opportunities

Job summary

Saint Alphonsus Health System in Boise, ID is seeking a friendly Patient Service Representative for the STARS Curtis Clinic to float among 16 clinics in the Treasure Valley. You will support rehabilitative services (PT, OT, SLP) and work closely with physicians and clinical staff to handle patient check-ins, co-pays, calls, scheduling, and insurance verification using EPIC.

The role emphasizes excellent communication, patient-centered service, and independent decision-making.

Qualifications

• High School Diploma or equivalent preferred.
• Healthcare experience preferred; EHR experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Knows, understands, incoporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations.
• Maintains operations by following policies and procedures and reports needed changes.
• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collects, records, and communicates to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance Paperwork.
• Control credit extended to patients via a payment plan.
• Maintain business office inventory and equipment and order supplies.
• Maintain a neat work area including the reception area.
• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Skills

Customer service

Communication skills

Healthcare experience

EHR experience

Medical terminology

Process improvement

Education

High School Diploma or equivalent

Job description

Saint Alphonsus Health System in Boise, ID is seeking a friendly Patient Service Representative for the STARS Curtis Clinic to float among 16 clinics in the Treasure Valley. You will support rehabilitative services (PT, OT, SLP) and work closely with physicians and clinical staff to handle patient check-ins, co-pays, calls, scheduling, and insurance verification using EPIC.

The role emphasizes excellent communication, patient-centered service, and independent decision-making.