Patient Service Specialist - Float

Rush University Medical Center; Murphy (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

PTO and EID

401(k) with company match

Disability insurance

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Murphy, TX is seeking a Patient Service Specialist - Float to support patient check-in/check-out, insurance verification, and scheduling in a fast-paced outpatient setting.

The role covers Murphy, Wylie, Sachse, Rowlett, Garland, Allen with hours varying between 7am–7pm, Monday–Friday. Starting pay ranges from $19–$25 per hour based on experience and internal equity.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification helpful.
• Healthcare, medical, or dental office administration experience.

Responsibilities

• Coordinates patient appointments with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information with signatures; ensures EMR accuracy.
• Verifies patient insurance and obtains required authorizations before visits; explains benefits and policies.
• Collects patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and generates reports for clean claim processing.
• Responds to information requests from patients, other departments, and physicians.
• Maintains office; orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels to non-home location centers or other sites for coverage.
• Attends mandatory meetings and in-service education programs.

Skills

Customer service experience

Insurance verification knowledge

Healthcare office administration

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Murphy, TX

Patient Service Specialist - Float

Areas of Coverage:

Murphy, Wylie, Sachse, Rowlett, Garland, Allen

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $19 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans