Patient Service Specialist

Rush University Medical Center; Garland (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

PTO & EID

401(k) with match

Disability insurance

Family medical leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Garland, TX is seeking a Patient Service Specialist (PSS) to join a fast-paced outpatient team. This full-time role involves checking in/out patients, verifying insurance, scheduling, and maintaining accurate EMR records in the electronic medical record system.

Key duties include ensuring smooth patient flow, collecting payments, reconciling charges, and providing responsive service to patients and staff.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification.
• Healthcare, medical, or dental office administration experience.

Responsibilities

• Coordinates patient appointments and supports Treatment adherence with the Center manager.
• Registers patient information with signatures and accurate EMR entries.
• Verifies patient insurance and provides explanations of benefits and financial responsibilities.
• Collects patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily for clean claim processing.
• Responds to information requests from patients and other departments.
• Maintains office and manages supplies and mail.
• Willing to adjust schedule to center needs.
• Travels to non-home location centers or other sites for coverage as needed.

Skills

Customer service

Insurance verification

Healthcare admin

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Garland, TX (Firewheel)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Starting salary: $19 - $25 per hour

Compensation depends upon candidate's years of experience and internal equity.

This is an entry-level position.

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans

#BSWIR-Outpatient