Patient Service Specialist - First-Call Resolution

Smile Doctors; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins.

Short and long-term disability

Job summary

Smile Doctors is seeking a Patient Service Agent to join our team in Dallas, TX. You will engage with patients, collect information, and support scheduling and payments while delivering a positive experience.

The role requires strong communication, the ability to multitask across computer systems, and a customer-focused approach. A high school diploma is required; bilingual ability is a plus.

Qualifications

• High school diploma or equivalent required.
• Bilingual preferred, but not required.
• Dental field experience a plus, but not required.
• Call Center experience a plus, but not required.
• Knowledge of using computer systems, which may include software programs, entering data or processing information.
• Knowledge of digital applications including web, email, chat, text, etc.

Responsibilities

• Acquire patient and issue-related information and enter call-tracking database.
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills.
• Provide optimal patient experience by effectively resolving issues on a patient's first call.
• Coordinate appointment schedule.
• Take payments.
• Use multiple computer applications concurrently, maneuvering through their respective functions.
• Work as a consultative partner to your clients, building rapport and providing direction.

Skills

Customer relationships

Independent work

Verbal written communication

Active listening

Education

High school diploma or equivalent

Job description

Smile Doctors is seeking a Patient Service Agent to join our team in Dallas, TX. You will engage with patients, collect information, and support scheduling and payments while delivering a positive experience.

The role requires strong communication, the ability to multitask across computer systems, and a customer-focused approach. A high school diploma is required; bilingual ability is a plus.