Scheduling Specialist

Saltu Staffing; Fort Worth, Arlington, Dallas (TX, TX, TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare staffing agency is looking for Contact Center Specialists in Fort Worth, TX. The role involves handling patient inquiries, scheduling appointments, and ensuring proper data entry into medical records. Ideal candidates will have customer service and call center experience alongside strong communication skills. This position requires professionalism and the ability to manage upset callers effectively. Interested individuals should possess a High School Diploma and be prepared for two rounds of interviews.

Qualifications

• Strong communication skills are essential.
• Experience in a call center environment is necessary.
• Ability to manage patient inquiries with professionalism.

Responsibilities

• Answer incoming calls and requests from patients.
• Register new patients and ensure accurate data entry.
• Verify insurance coverage and schedule financial counseling.
• Schedule healthcare appointments following guidelines.
• Document patient messages for provider staff.

Skills

Customer Service experience

Call Center experience

Typing and computer proficiency

Medical Terminology

Education

High School Diploma

Job description

Direct message the job poster from Saltu Staffing

We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.

Key Responsibilities

• Answer incoming calls and electronic requests from patients, family members, and external parties
• Register new patients and ensure accurate data entry into the electronic medical record system
• Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
• Schedule healthcare appointments in accordance with system and clinic guidelines
• Interpret physician orders to schedule tests and procedures accurately
• Provide appointment details, required preparation instructions, and payment information
• Document patient messages and communicate them to administrative or provider staff
• Identify urgent patient situations and elevate appropriately for triage
• Maintain professionalism and composure when handling upset callers, escalating priority issues as needed

Top Skills

• Customer Service experience required
• Call Center experience required
• Typing and computer proficiency required
• Medical Terminology experience is a plus

Additional Notes

Interview Type: 2 rounds of interviews

Certification/Degree Requirements: High School Diploma Required