Patient Service Specialist - ED - Hillcrest

Scripps Health, Inc.; San Diego (CA); Vor Ort; USD 30.000 - 34.000; Teilzeit

Zusammenfassung

Scripps Mercy Hospital San Diego in Hillcrest is seeking a Patient Service Specialist - ED on a casual/per diem basis. The role involves fast-paced patient registration, check-in/check-out, and coordinating with payers and providers to ensure accurate information and a smooth patient experience.

You will support the Access & ED department and work flexible shifts, including weekends and holidays, in a non-benefitted position.

Qualifikationen

• Interacting with patients, payers, and providers to gather information for accurate registration.
• Accurate handling of patient check-in/check-out and documentation.
• Ability to work in a fast-paced ED environment with excellent customer service.

Aufgaben

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquiries as needed.
• Effectively managing the patient check-in and check-out process from start to finish, including identification verification, demographic/insurance updates, required forms, and coverage verification.
• Assisting patients with eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments with proper documentation, referrals, and authorizations.
• Coordinating scheduling, meeting and travel planning needs, and department communications as needed.
• Maintaining proactive customer service by listening to patients and involving leadership when needed to resolve concerns.
• Acting as a member of the patient care team to support clinical staff.

Kenntnisse

Patient registration

Customer service

Communication skills

Multitasking

Jobbeschreibung

This is a non-benefitted Casual/Per Diem position, working 12 hour shifts on variable days. Flexible availability is a must (weekends/holidays, etc).This position is located at Scripps Mercy San Diego in Hillcrest.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a winning team at Scripps Mercy Hospital San Diego supporting the Access & ED department as a Patient Service Specialist - ED. Working together, you’ll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.

As a Patient Service Specialist - ED, you will be responsible for:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation, and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
• Coordinating scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.