Patient Service Specialist (Dental/Medical)

Midtown Community Health; Clearfield (UT); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k)

401(k) matching

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Time Off

Paid Holidays

Company paid life insurance

Résumé du poste

Midtown Community Health Center is seeking a Patient Service Representative to be the first point of contact for patients. You will manage scheduling, registration, and insurance details with accuracy and courtesy to ensure a welcoming visit.

The role requires English and Spanish communication, solid computer skills, and the ability to handle payments and program eligibility checks. On-site at our Clearfield location with full-time hours.

Qualifications

• High school diploma or equivalent required.
• 1-year dental office experience preferred, but not required.

Responsabilités

• Promotes positive customer relations in dealing with patients, visitors and other employees.
• Demonstrates caring qualities and customer service skills consistent with MTCHC values when engaging with patients, visitors or other employees.
• Ability to resolve conflict with others quickly.
• Uses two patient identifiers during any patient interaction.
• Correctly enters and updates patient information on demographic screens.
• Understands and correctly uses consent for treatment documents.
• Properly assigns sliding fee schedule to patients.
• Collects payments in accordance with MTCHC polices/ able to explain sliding fees and flat charges.
• Completes, scans, and labels HIPAA paperwork and other registration documents.
• Identifies eligibility for special programs (VFC, UCCP, Head Start, etc.).
• Enters payment information correctly.
• Schedules appointments in accordance with visit types.
• Places appropriate alert notes in eCW and Open Dental.
• Reminds patients of: POI, co-pay, POR, medication lists and shot records.
• Makes reminder calls for pre-scheduled appointments regularly and document outcome of call accurately
• Ensures telephone encounters are used correctly and messages are free from spelling errors
• Verifies and updates telephone encounter fields, assign messages to correct recipient in a timely mannerMaintains confidentiality and HIPPA policies
• Possesses necessary written and verbal communication skills to perform job
• Performs other duties as assigned

Connaissances

Customer service

Bilingual English/Spanish

Communication skills

Basic computer skills

Formation

High school diploma or equivalent

Outils

eCW

Open Dental

Description du poste

Midtown Community Health Center is seeking a Patient Service Representative to be the first point of contact for patients. You will manage scheduling, registration, and insurance details with accuracy and courtesy to ensure a welcoming visit.

The role requires English and Spanish communication, solid computer skills, and the ability to handle payments and program eligibility checks. On-site at our Clearfield location with full-time hours.