Patient Service Representative (PSR)-Behavioral Health

Advocate Health; Downers Grove (IL); On-site; USD 23,000 - 29,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to support the ambulatory care team at Advocate Medical Group in Downers Grove, IL. The role focuses on front-desk patient interactions, appointment scheduling, billing data entry, and assisting clinicians in delivering compassionate care.

You will handle patient inquiries, help ensure accurate records, and support a smooth patient experience during clinic hours.

Qualifications

• High school diploma or equivalent.
• 1-2 years related customer service experience preferably in healthcare.
• Experience handling difficult caller/patients or customers.

Responsibilities

• Provide efficient, high-quality patient service and practice support across scheduling, registration, and billing.
• Assist with billing information input and follow-up on missing data.
• Support clinical staff by maintaining accurate medical records and helping coordinate care.

Skills

Customer service

Healthcare experience

Communication

Multi-tasking

Education

High school diploma or equivalent

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work:

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience preferably in healthcare
• Experience handling difficult caller/customers/patients.

What You’ll Do:

Clinic Hours: Monday-Thursday 8am-5pm, Friday 8am-3pm

As a Patient Service Representative (PSR), you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

3743 Highland Ave Downers Grove, IL North Pavilion

Advocate Health Medical Group- Behavioral Health is located on the campus of Advocate Good Samaritan Hospital, in Downers Grove, IL. We are an outpatient facility caring for adult Behavioral Health patients. We offer comprehensive services for medication management and talk therapy services. Additionally, we provide Outpatient specialized programs such as Esketamine, ECT and TMS (Transcranial Magnetic Stimulation) treatments on campus

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.