Patient Access & Admitting Specialist - Front Desk Champion

Scripps Health; Escondido (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Scripps Mercy Hospital San Diego in Hillcrest seeks a Patient Service Specialist to join the Patient Financial Services/Access & Admitting team. You will be on the front line for creating a positive Scripps Health experience for our patients while handling registration, billing inquiries, and check-in/out duties.

Responsibilities include gathering information for accurate registration, coordinating with payers and providers, and explaining payment options and financial assistance when needed.

Qualifications

• Interact with patients, payers, and providers to gather information for accurate registration including medical record number, referrals, and authorization.
• Receive and route messages and handle billing and payment inquiries as needed.
• Manage patient check-in/out with demographic and insurance verification and proper forms.

Responsibilities

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.

Skills

Customer service

Registration

Billing inquiries

Payment collection

Job description

Scripps Mercy Hospital San Diego in Hillcrest seeks a Patient Service Specialist to join the Patient Financial Services/Access & Admitting team. You will be on the front line for creating a positive Scripps Health experience for our patients while handling registration, billing inquiries, and check-in/out duties.

Responsibilities include gathering information for accurate registration, coordinating with payers and providers, and explaining payment options and financial assistance when needed.