Patient Service Specialist - Admitting/Access - Chula Vista

Scripps Health, Inc.; Vista (CA); Vor Ort; USD 25.000 - 39.000; Teilzeit

Zusammenfassung

Scripps Mercy Hospital Chula Vista is seeking a Patient Service Specialist for the Access & ED department. This casual, per diem role features 8-hour shifts and includes every other weekend and some holidays.

You will handle patient registration, check-in/out, and coordination with payers and providers, ensuring accurate records and smooth throughput. The position emphasizes exceptional customer service, flexibility for training, and collaboration with the clinical care team.

Qualifikationen

• Experience handling patient registrations and check-in/out processes.
• Strong customer service and communication skills.
• Ability to verify insurance benefits and process payments.

Aufgaben

• Interacting with patients, payers, and providers to gather information for accurate registration including assigning Medical Record Number, referrals/authorizations, and payment collection.
• Receiving and routing messages and handling billing inquiries as needed.
• Managing patient check-in and check-out, updating demographics and insurance information, and collecting patient responsibility.
• Assisting patients with eligibility discussions and price estimates.
• Proactively addressing customer service needs and escalating to leadership when necessary.
• Supporting the clinical care team as a member of the patient care team.

Kenntnisse

Customer service

Registration

Insurance information

Billing inquiries

Jobbeschreibung

This is a Casual/Per Diem position (non-benefitted, no set schedule) with a varied schedule of 8 hour shifts (includes every other weekend and some holidays), located at our Scripps Mercy Hospital Chula Vista. This position requires the ability to be flexible with availability for some weekday training until training is complete.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a winning team at Scripps Mercy Hospital Chula Vista supporting the Access & ED department as a Patient Service Specialist. Working together, you'll bring your expertise, compassion, and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.

As a Patient Service Specialist, you will be responsible for:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.