Patient Access & Check-In Specialist - Casual/Per Diem

Scripps Health, Inc.; Vista (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Scripps Mercy Hospital Chula Vista is seeking a Patient Service Specialist for the Access & ED department. This casual, per diem role features 8-hour shifts and includes every other weekend and some holidays.

You will handle patient registration, check-in/out, and coordination with payers and providers, ensuring accurate records and smooth throughput. The position emphasizes exceptional customer service, flexibility for training, and collaboration with the clinical care team.

Qualifications

• Experience handling patient registrations and check-in/out processes.
• Strong customer service and communication skills.
• Ability to verify insurance benefits and process payments.

Responsibilities

• Interacting with patients, payers, and providers to gather information for accurate registration including assigning Medical Record Number, referrals/authorizations, and payment collection.
• Receiving and routing messages and handling billing inquiries as needed.
• Managing patient check-in and check-out, updating demographics and insurance information, and collecting patient responsibility.
• Assisting patients with eligibility discussions and price estimates.
• Proactively addressing customer service needs and escalating to leadership when necessary.
• Supporting the clinical care team as a member of the patient care team.

Skills

Customer service

Registration

Insurance information

Billing inquiries

Job description

Scripps Mercy Hospital Chula Vista is seeking a Patient Service Specialist for the Access & ED department. This casual, per diem role features 8-hour shifts and includes every other weekend and some holidays.

You will handle patient registration, check-in/out, and coordination with payers and providers, ensuring accurate records and smooth throughput. The position emphasizes exceptional customer service, flexibility for training, and collaboration with the clinical care team.