Patient Service Specialist

Rush University Medical Center; West Orange (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Mentorship & orientation

Student debt benefit

Generous PTO

Comprehensive benefits package

Company 401(k) matching

Job summary

Kessler Rehabilitation Center is seeking a Patient Service Specialist to manage front office operations at 563 Northfield Ave, West Orange, NJ. The role requires scheduling, reception, and data handling to support patient care and clinic reporting.

We value patient-focused service, accuracy in medical records, and teamwork. Flexible hours include mornings and evenings, with occasional Saturdays, and a competitive hourly compensation of $20–$24 based on experience.

Qualifications

• High School Diploma or equivalent required.
• Two years in medical office setting with multitasking preferred.
• Knowledge of health insurance preferred.
• Basic computer skills: keyboard, word processing, filing and general office procedures.
• Customer service and interpersonal skills necessary to interact with staff, patients, physicians and community members.

Responsibilities

• Coordinate and administer front office activities, including patient scheduling and reception.
• Prepare medical records, clinic statistics, and reports; collect data for demographics and payers.
• Obtain and track authorizations; collect, reconcile and prepare daily deposits for cash.
• Maintain clear communication with patients, staff, physicians and referral sources.

Skills

Customer service

Communication

Multitasking

Health insurance knowledge

Education

High School Diploma or equivalent

Job description

Overview

Kessler Rehabilitation Center

Position: Patient Service Specialist

Location: 563 Northfield Ave, West Orange, NJ 07052

Schedule:Monday through Friday, 8-hour shifts. Candidates must be flexible to work between 7:00 AM and 8:00 PM as needed. Occasional Saturday shifts from 8:00 AM to 12:00 PM may also be required.

Compensation: $20-$24 hourly depending on years of experience

At Kessler, we take pride in creating an exceptional patient experience, helping our patients get back to athletics, work, life, and the things they love.

Our benefits package supports your career growth and personal well-being:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Ease the Burden: Our student debt benefit program helps alleviate the financial pressure of student debt
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive benefits packages
• Invest in Your Future: Company matching 401(k) retirement plans
• Advance your Career: We offer a tuition reimbursement program
• Go Anywhere with Us: 1900 centers in 39 states, offering internal movement

Responsibilities

Ensures the highest level of customer service to patients, fellow employees, and referrals sources through the coordination and administration of facility’s “front office” activities. Assures provision of office functions such as patient scheduling, reception duties, medical record preparation, clinic statistics and report compilation, data collection and dissemination, regarding but not limited to patient demographics and third party payers, and all other necessary clerical and office functions. Obtains and tracks authorizations. Collects, reconciles and prepares daily bank deposits for over the counter cash. Possesses exceptional communication skills.

Qualifications

High School Diploma or equivalent required

Two years in medical office setting that required multi-tasking preferred.

Knowledge of health insurance preferred.

Basic knowledge of computers skills including but not limited to keyboard familiarity and word processing, office procedures, filing, verbal and written communication skills, fax, photocopy required

Customer service and interpersonal skills necessary to communicate effectively with staff members, supportive personnel, patients, physicians and community members required.

Must be available early mornings and evenings for all shifts Monday – Friday.

Additional Data

Equal Opportunity Employer/including Disabled/Veterans