Patient Service Specialist

University of Vermont Health Network; United States; Remote; USD 31,000 - 45,000; Full time

Job summary

University of Vermont Health Network is seeking a Patient Service Specialist to deliver welcoming, professional administrative support in the clinic setting. You will help patients and families, coordinate with care teams, and uphold smooth office operations with a strong emphasis on exemplary customer service.

The role requires a high school diploma or equivalent and relevant patient-facing experience. This is a bargaining union position, with standard 40-hour weeks and day shifts in

Qualifications

• Proven customer service experience required.
• Experience in a clinical and/or administrative setting preferred.
• HS diploma or equivalent required.

Responsibilities

• Provide administrative support in the clinic setting to patients, families, care team and leaders to ensure smooth operation.
• Deliver high-quality customer service to patients and visitors that is caring, consistent and reliable.
• Support the patient experience as an integral part of the care team.

Skills

Customer service

Communication skills

Education

HS diploma or equivalent

Job description

Building Name: UVMMC - In State Remote Worker

Location Address: 111 Colchester Ave., Burlington Vermont

Regular

Department: Network Primary Care Psychiatry

Full Time

Standard Hours: 40

Biweekly Scheduled Hours:

Shift: Day

Primary Shift: -

Weekend Needs:

Salary Range: Min $22.28 Mid $27.36 Max $32.43

Recruiter: Melissa Cummings

We are the heart and science of medicine. We are UVM Medical Center.

JOB DESCRIPTION

The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high-quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.

EDUCATION

H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.

EXPERIENCE

Proven customer service experience required. Experience in a clinical and/or administrative setting preferred.

WHY UVM MEDICAL CENTER (UVMMC)?

UVMMC is dedicated to our patients, providing the highest quality care for patients and their families. It is a mission that defines our culture, one of teamwork and collaboration. Every employee, whether they work directly in patient care or in a supporting role, has a hand in contributing to the wellness of the patient and the community.

LEARN MORE:

• What is it like working here?
• https://www.uvmhealth.org/medcenter/health-careers/culture-and-work-environment
• Why Burlington, VT?
• https://www.uvmhealth.org/medcenter/for-employees/health-careers/life-in-vermont/about-burlington

This is a bargaining union position.