Operations Support Specialist

University of Vermont Medical Center; Kirby Corner (VT); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Vermont Medical Center seeks an Operations Support Specialist to lead patient experience workflows and coordinate clerical teams. This role assists the practice supervisor in training, evaluating staff, and resolving issues to sustain high-quality service for patients and visitors.

Primary responsibilities include supporting process improvements and stepping in for the supervisor when needed, contributing to the Medical Group's performance goals in a fast-paced healthcare

Qualifications

• Associate's degree preferred or equivalent combination of education and experience is necessary.
• Two to three years experience in a relevant healthcare setting.

Responsibilities

• Acts as a lead by assisting the practice supervisor in coordinating work activities, resolving problems, training, orientation and performance evaluations of clerical support staff.
• Makes suggestions for process improvements in support of achieving the established Medical Group performance expectations.
• Incumbent provides leadership in the absence of the practice supervisor.

Skills

Customer service

Leadership

Problem solving

Education

Associate's degree in Business or related field

Job description

We are the heart and science of medicine. We are UVM Medical Center.

Schedule: Monday and Friday 8:00AM - 5:00PM, Wednesday 1:00PM - 5:00PM

JOB DESCRIPTION:

The Operations Support Specialist is a lead position and an integral part of the patient experience. The Operations Support Specialist is a key contributor to delivering high quality customer service to our patients and visitors. Acts as a lead by assisting the practice supervisor in coordinating work activities, resolving problems, training, orientation and performance evaluations of clerical support staff. Makes suggestions for process improvements in support of achieving the established Medical Group performance expectations. Incumbent provides leadership in the absence of the practice supervisor.

EDUCATION:

An Associate's Degree in Business or related field preferred or equivalent combination of education and experience is necessary.

EXPERIENCE:

Two to three years experience in a relevant healthcare setting.

WHY UVM MEDICAL CENTER (UVMMC)?

UVMMC is dedicated to our patients, providing the highest quality care for patients and their families. It is a mission that defines our culture, one of teamwork and collaboration. Every employee, whether they work directly in patient care or in a supporting role, has a hand in contributing to the wellness of the patient and the community.

LEARN MORE:

* What is it like working here?

* https://www.uvmhealth.org/medcenter/health-careers/culture-and-work-environment

* Why Burlington, VT?

* https://www.uvmhealth.org/medcenter/for-employees/health-careers/life-in-vermont/about-burlington