Patient Service Specialist

Kessler Pt; Port Reading (NJ); On-site; USD 28,000 - 33,000; Full time

Job summary

Kessler Rehabilitation Center in Avenel, New Jersey, is seeking a Patient Service Specialist for the front desk. This full-time role involves greeting patients, answering phones, verifying insurance, scheduling appointments, and handling billing tasks to ensure a smooth patient experience.

The position requires a HS diploma or GED and customer service experience, with a pay range of $20–$24 per hour depending on experience. Reliable transportation is preferred.

Qualifications

• HS diploma or GED is required.
• Customer service experience required.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience.
• Answers phones.
• Ability to Multi-task in a high volume setting.
• Insurance verification and pre-authorization.
• Schedules patients' appointments and checks them in at arrival.
• Collection of co-pays.
• Daily cash balancing and weekly banking deposits.
• Patient intake and data entry to ensure proper billing; complete daily billing reports and work with central billing office (CBO).
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience.

Skills

Customer service

Greeting patients

Phone handling

Multi-tasking

Data entry

Billing & cash handling

Teamwork

Education

HS diploma or GED

Tools

Phone system

Insurance verification

Billing software

Job description

40 hours/week

Mondays 8am-8pm, Wednesdays 8am-7pm, Thursdays 9am-7pm and Fridays 8am-4pm (subject to change)

Pay Range: $20-24 hourly depending on experience

Must have reliable transportation

Kessler Rehabilitation Center

Patient Service Specialist

• Front Desk Receptionist Position*

Location: Avenel, New Jersey

FULL-TIME

40 hours/week

Mondays 8am-8pm, Wednesdays 8am-7pm, Thursdays 9am-7pm and Fridays 8am-4pm (subject to change)

Pay Range: $20-24 hourly depending on experience

Must have reliable transportation

Kessler Rehabilitation Center is the outpatient network of Kessler Institute for Rehabilitation, one of the nation's leading rehabilitation hospitals. Founded in 1948, Kessler has continued to expand its programs and services to meet the growing demand for quality outpatient physical and occupational therapies. Today, Kessler has more than 90 centers in 13 counties across New Jersey, and treats more than 38,000 patients each year.

By carefully integrating clinical expertise, experience and leading-edge technologies, Kessler helps to optimize the recovery of individuals with orthopedic, sports and work-related injuries, musculoskeletal and neuromuscular conditions and other physical rehabilitation needs.

• Greets patients with exceptional customer service to create a positive patient experience
• Answers phones
• Ability to Multi-task in a high volume setting
• Insurance verification and pre-authorization
• Schedules patients appointments and checks them in at arrival
• Collection of co-pays
• Daily cash balancing and weekly banking deposits
• Patient intake and data entry to ensure proper billingComplete daily billing reports and work with central billing office (CBO)
• Communication and teamwork with clinic staff as well as all supporting departments to create an enjoyable, seamless experience

Minimum Qualifications

• HS diploma or GED is required
• Customer service experience required

Preferred Experience

• Knowledge of insurance verification preferred
• Healthcare, Medical, Dental office administration preferred