Patient Service Specialist

Kessler Rehabilitation Center; New Jersey; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Mentorship program

Student debt benefit

Generous PTO

Comprehensive benefits

401(k) company match

Tuition reimbursement

Internal mobility across 1900 centers

Job summary

Kessler Rehabilitation Center in New Jersey is seeking a Patient Service Specialist to support front-office operations at the Montgomery/Somerset site. You will coordinate patient scheduling, reception duties, and medical records while ensuring timely authorizations and accurate data handling.

Shifts are Monday to Friday with early mornings and evenings. The role requires strong customer service skills and familiarity with health insurance processes within a multi-disciplinary clinical setting.

Qualifications

• High school diploma or equivalent required.
• Two years in medical office setting preferred due to multitasking needs.
• Knowledge of health insurance preferred.
• Basic computer skills including keyboard, word processing, filing, and communication.
• Customer service and interpersonal skills required to communicate with staff, patients and physicians.
• Must be available early mornings and evenings for all shifts Monday - Friday.

Responsibilities

• Ensures high level of customer service to patients, staff and referrals through front-office coordination and administration of clinic activities.
• Handles patient scheduling, reception duties, medical record preparation, clinic statistics and report compilation.
• Obtains and tracks authorizations; collects, reconciles and prepares daily deposits; maintains accuracy in data and communications.

Skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Location

Montgomery/Somerset SPLIT

Schedule

Monday-Friday Varied shifts from 7:00am-7:00pm (Two evening shifts required)

Compensation

$20-$24 hourly depending on years of experience

Position

Patient Service Specialist

Employer

Kessler Rehabilitation Center

About the Role

At Kessler, we take pride in creating an exceptional patient experience, helping our patients get back to athletics, work, life, and the things they love.

Benefits package

Our benefits package supports your career growth and personal well-being:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Ease the Burden: Our student debt benefit program helps alleviate the financial pressure of student debt
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive benefits packages
• Invest in Your Future: Company matching 401(k) retirement plans
• Advance your Career: We offer a tuition reimbursement program
• Go Anywhere with Us: 1900 centers in 39 states, offering internal movement

Responsibilities and Duties

Ensures the highest level of customer service to patients, fellow employees, and referrals sources through the coordination and administration of facility’s “front office” activities. Assures provision of office functions such as patient scheduling, reception duties, medical record preparation, clinic statistics and report compilation, data collection and dissemination, regarding but not limited to patient demographics and third party payers, and all other necessary clerical and office functions. Obtains and tracks authorizations. Collects, reconciles and prepares daily bank deposits for over the counter cash. Possesses exceptional communication skills.

Qualifications and Requirements

• High School Diploma or equivalent required
• Two years in medical office setting that required multi-tasking preferred.
• Knowledge of health insurance preferred.
• Basic knowledge of computers skills including but not limited to keyboard familiarity and word processing, office procedures, filing, verbal and written communication skills, fax, photocopy required
• Customer service and interpersonal skills necessary to communicate effectively with staff members, supportive personnel, patients, physicians and community members required.
• Must be available early mornings and evenings for all shifts Monday - Friday.