Patient Services Assistant (Per Diem)

hhhn; Town of Harrietstown (NY); On-site; USD 26,000 - 32,000; Part time

Job summary

HHHN is seeking a Part-time Patient Services Clerk to join our health center team in New York. The role provides administrative and patient support, handling calls, check-in/out, billing, and appointment scheduling with a focus on prompt, professional service.

Responsibilities include greeting patients, verifying demographics and insurance, processing payments, and maintaining EMR accuracy. Prior healthcare experience and proficiency with Microsoft Office are preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum of one-year work experience in a medical office setting or equivalent training/education.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population.
• Experience with Microsoft Office.
• Experience with EMR and knowledge of billing a plus.
• Excellent customer service and communication skills.

Responsibilities

• Greets patients and other visitors promptly and professionally.
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions.
• Identifies emergency situations and takes appropriate actions.
• Forwards calls, faxes or other incoming correspondence to appropriate team member.
• Accurately enters and verifies patient demographics and insurance information/coverage.
• Schedules/reschedules patient appointments, prioritizing provider availability and care team structure.
• Collects co-pays, co-insurance and self-pay balances at time of visit; offers sliding fee program.
• Checks patients out, schedules follow-up appointments and processes referrals not requiring prior authorization.
• Reconciles payment batch amounts daily and reports discrepancies.
• Performs opening and closing procedures per policy.
• Provides highest level of customer service.
• Protects confidentiality of EMR and adheres to policy.
• Responds to inquiries from insurance companies and routes as needed.
• Attends training and meetings.
• Assists Patient Services Leader with training of other staff.
• Classifies and brands/barcodes hard copy documents for EMR.
• Reviews policies before releasing copies of medical records.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Diversity experience

Education

High School Diploma

Tools

Microsoft Office

EMR

Job description

Proposed Schedule:

Up to 19.75 hours per week with a minimum of 16 hours per month. Shifts will vary based on the operating hours of the Health Center.

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

Responsibilities:

• Greets patients and other visitors promptly and professionally
• Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
• Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
• Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
• Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
  • Patient’s usual provider
  • Another member of the usual provider’s care team
  • Another provider in the same site
  • Another provider in an alternate HHHN site
  • Informs patients of HHHN Urgent Care sites
• Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
• Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
• Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
• Performs all procedures in opening and closing departments in accordance with policy and procedure
• Provides highest level of customer service in all interactions with internal and external customers
• Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
• Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
• Attends all expected training and meetings
• Assists Patient Services Leader with training of other Patient Services staff
• Classifies and barcodes hard copy documents for electronic medical records
• Reviews and follows policies and legal requirements prior to releasing copies of medical records
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Computer training and/or medical terminology training preferred
• Minimum of one-year work experience in a medical office setting or equivalent training/education required
• Demonstrated ability to manage multiple tasks and prioritize workload
• Experience working with a diverse population required
• Experience with Microsoft Office required
• Experience with EMR and knowledge of billing a plus
• Excellent customer service and communication skills required

The pay rate for this position is $19.77/hour.