Referral & Patient Access Coordinator

Brooks Rehabilitation; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Brooks Rehabilitation in Jacksonville is seeking a PAC Assistant to support outpatient access by entering referral details, organizing documentation, and monitoring referral workflows. You will provide courteous call center support and route inquiries to the appropriate teams to ensure timely patient access.

The role collaborates with Clinic Front Desk Coordinators, Clinic Managers, Provider Relations, and other Brooks departments, maintaining confidentiality and accuracy per policy.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare, call center, customer service, medical office, or data entry preferred.
• Strong computer skills, including accurate data entry and ability to work in multiple electronic systems.
• Professional phone etiquette and ability to communicate clearly, patiently, and respectfully with patients, caregivers, referral sources, and internal team members.

Responsibilities

• Receive, review, and organize incoming outpatient referrals from providers, fax queues, electronic sources, and other referral channels.
• Enter referral information accurately and timely into the appropriate electronic systems, ensuring referral details are complete.
• Provide call center support by answering or assisting callers who reach the end of the phone tree, offering professional, courteous, and helpful human interaction.
• Route calls, messages, and referral questions to the appropriate team member or department when additional assistance is needed.
• Support communication with patients, caregivers, referral sources, Clinic Teams, Provider Relations, and other Brooks departments as needed.
• Assist with departmental projects and general administrative support for the PAC team.
• Maintain confidentiality and accuracy while following department procedures, service standards, and Brooks Rehabilitation policies.

Skills

Data entry

Call center

Healthcare

Customer service

Education

High school diploma

Tools

EMR systems

Job description

Brooks Rehabilitation in Jacksonville is seeking a PAC Assistant to support outpatient access by entering referral details, organizing documentation, and monitoring referral workflows. You will provide courteous call center support and route inquiries to the appropriate teams to ensure timely patient access.

The role collaborates with Clinic Front Desk Coordinators, Clinic Managers, Provider Relations, and other Brooks departments, maintaining confidentiality and accuracy per policy.