Patient Access Coordinator: Referrals & Scheduling

Brooks Rehabilitation; Jacksonville (FL); In loco; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Comprehensive Benefits

PTO

Retirement Plan

Employee Discounts

Professional Development

Descrizione del lavoro

Brooks Rehabilitation in Jacksonville, FL is seeking a PAC Assistant to support the referral management and scheduling teams. You will enter referral details into electronic systems, organize referral documentation, and act as a human point of contact for callers.

This role requires strong data entry skills, excellent customer service, and the ability to manage multiple referral tasks in a fast-paced environment while maintaining confidentiality and following department procedures.

Competenze

• High school diploma or equivalent required.
• Experience in healthcare, call center, customer service, medical office, or data entry preferred.
• Strong computer skills and accurate data entry in multiple electronic systems.
• Professional phone etiquette and clear, patient, respectful communication.
• Strong organizational skills with attention to detail in a fast-paced environment.
• Ability to follow workflows and escalate questions appropriately.
• Commitment to excellent customer service and supporting efficient patient access.

Mansioni

• Receive, review, and organize incoming outpatient referrals from providers, fax queues, electronic sources, and other referral channels.
• Enter referral information accurately into the appropriate electronic systems, ensuring referral details are complete.
• Provide call center support by answering or assisting callers who reach the end of the phone tree, offering professional, courteous, and helpful interaction.
• Route calls, messages, and referral questions to the appropriate team member or department when additional assistance is needed.
• Support communication with patients, caregivers, referral sources, Clinic Teams, Provider Relations, and other Brooks departments as needed.
• Assist with departmental projects and general administrative support for the PAC team.
• Maintain confidentiality and accuracy while following department procedures, service standards, and Brooks Rehabilitation policies.

Formazione

High school diploma or equivalent

Strumenti

Data entry into multiple electronic systems

Descrizione del lavoro

Brooks Rehabilitation in Jacksonville, FL is seeking a PAC Assistant to support the referral management and scheduling teams. You will enter referral details into electronic systems, organize referral documentation, and act as a human point of contact for callers.

This role requires strong data entry skills, excellent customer service, and the ability to manage multiple referral tasks in a fast-paced environment while maintaining confidentiality and following department procedures.