Patient Experience & Scheduling Specialist

Brooks Rehabilitation; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional De

Job summary

Brooks Rehabilitation in Orlando is seeking a Patient Service Representative to provide premium front-desk service for outpatient visits. You will greet patients, verify information, and schedule appointments while maintaining a courteous, efficient environment.

You will handle insurance verifications, handle payments, and collaborate with the Business Office on billing matters, ensuring accurate records and timely deposits.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience; healthcare experience preferred.
• Basic understanding of insurance and authorizations.
• Medical terminology is a plus.
• Excellent verbal and written communication.

Responsibilities

• Greet patients and visitors upon arrival.
• Schedule and manage therapy appointments, cancellations, and rescheduling.
• Verify referrals and insurance; coordinate urgent verifications with CIU.
• Prepare registration packets and ensure documentation is uploaded properly.
• Collect payments, provide receipts, and balance daily cash.
• Maintain clinic appearance and perform light clerical tasks.
• Generate daily/weekly/monthly reports as directed by management.
• Serve as liaison with Business Office on billing issues.

Skills

Customer service

Communication

Empathy

Fast-paced environment

Education

High school diploma or GED

Job description

Brooks Rehabilitation in Orlando is seeking a Patient Service Representative to provide premium front-desk service for outpatient visits. You will greet patients, verify information, and schedule appointments while maintaining a courteous, efficient environment.

You will handle insurance verifications, handle payments, and collaborate with the Business Office on billing matters, ensuring accurate records and timely deposits.