Patient Service & Scheduling Specialist

St. Elizabeth Physicians; Florence (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

403b with Match

Career growth opportunities

Job summary

St. Elizabeth Physicians is seeking a Patient Service Representative I to collect accurate patient demographics and insurance information, support billing processes, and provide courteous customer service in a busy office.

The role involves scheduling, data entry into EMR, handling payments, and assisting with referrals and pre-certifications as needed. Regular hours and a focus on accurate, compliant patient records are required.

Qualifications

• Minimum: High School Diploma/G.E.D.
• 1 year of experience in a customer service role.
• Knowledge of Excel, Word, Outlook and PowerPoint.

Responsibilities

• Schedules patient appointments by phone or in person.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and updates in systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete and ready for charge entry.
• Completes daily close-out procedures per policy.
• Handles referrals, outpatient test scheduling and pre-certification.
• Files and distributes patient information and mail.
• Answers telephones within three rings and is helpful and friendly.

Skills

Customer service

Phone etiquette

Data entry

Education

High School Diploma/G.E.D.

Tools

Excel

Word

Outlook

PowerPoint

Job description

St. Elizabeth Physicians is seeking a Patient Service Representative I to collect accurate patient demographics and insurance information, support billing processes, and provide courteous customer service in a busy office.

The role involves scheduling, data entry into EMR, handling payments, and assisting with referrals and pre-certifications as needed. Regular hours and a focus on accurate, compliant patient records are required.