Patient Service Representative- Northwest Family Physicians

Central Ohio Primary Care; Hilliard (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Ohio Primary Care seeks a friendly front desk administrative assistant to guide patients from arrival to departure. You will register patients, verify insurance eligibility, collect copays, and coordinate with clinical staff to ensure a smooth visit for every patient.

This full-time role in Hilliard, OH offers a benefits-eligible schedule with weekday hours and a collaborative team environment focused on excellent patient experience.

Qualifications

• High School diploma or GED required.
• Preferred: 1 year of administrative experience in a healthcare setting.

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification.
• Register patients and manage patient information with HIPAA-compliant practices.
• Collect copays and outstanding balances from patients.
• Answer phone calls and emails from patients and internal departments; assist with scheduling and reminders.
• Coordinate with clinical staff to ensure patient needs are met and maintain a positive experience.

Skills

Patient interaction

Phone & email communication

Data entry

HIPAA compliance

EHR systems

Microsoft Office

Time management

Education

High School diploma or GED

Tools

EHR systems

Microsoft Office

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible


• Monday - Friday 730a - 4pm OR 8am - 430p


• Hilliard, OH

Essential Duties and Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.


• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.


• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.


• Collect copays, deductibles and/or outstanding balances.


• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate queries when needed. Contact patients for appointment reminders or scheduling purposes.


• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.


• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting


• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;


• Strong organizational and written communication skills;


• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;


• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;


• Ability to work independently and in a team environment; and able to lead by example;


• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)