Patient Service Representative- Central Ohio Medicine

Central Ohio Primary Care Physicians,Inc; Columbus (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Central Ohio Primary Care Physicians,Inc is seeking a Patient Service Representative in Columbus, OH to be a welcoming first point of contact for patients. You will perform check-in, registration, insurance verification, and schedule follow-ups, while collaborating with clinical staff to ensure a positive patient experience.

The role requires strong interpersonal skills, HIPAA knowledge, and proficiency with electronic health records and office software.

Qualifications

• 1 year of administrative experience in a healthcare setting preferred
• High School diploma or GED required or at least six months of customer service or healthcare experience

Responsibilities

• Greet patients and complete check-in procedures, including data entry and insurance verification
• Collect copays, deductibles and/or outstanding balances
• Check out patients and schedule follow-up appointments and communicate items at check-out
• Answer phone calls and emails from patients and COPC departments and route inquiries as needed
• Perform clerical tasks such as filing, scanning, mail distribution, scheduling, data input, and maintaining electronic fax inboxes
• Maintain patient confidentiality in line with HIPAA regulations
• Support front desk tasks including patient portal operations and referrals and EPIC duties

Skills

Customer service

Verbal communication

Interpersonal skills

Multitasking

HIPAA compliance

Data entry

Office software

Education

High School diploma or GED

Tools

EPIC EMR

Microsoft Office

Job description

Job Category: Clerical

Requisition Number: PATIE005220

• Posted : September 4, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Columbus, OH, USA

Description

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday- Thursday - 8:00am-4:30pm, Friday - 8:00am-4:00pm
• Columbus, OH

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Working patient portal with potential to rotate to the front office working check-in and check-out.
• Referrals
• EPIC Duties

Qualifications :

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.